Privacy Policy

This policy explains what personal information litzyl collects when you visit [litzyl.com] or place an order, why we collect it, and what you can do about it.

What we collect

  • Information you give us — name, email address, shipping and billing address, phone number, and the contents of any message you send us.
  • Order information — what you bought, order value, and delivery details. Payments are processed by our payment provider; we do not store full card numbers.
  • Technical information — IP address, device and browser type, referring page, and the pages you view, collected through cookies.

How we use it

  • To process payment, fulfil and ship your order, and handle returns or replacements.
  • To answer your enquiries and provide customer support.
  • To send marketing emails, only if you have opted in. You can unsubscribe from any email, at any time.
  • To detect and prevent fraud, and to meet our legal, tax and accounting obligations.
  • To understand how the site is used, so we can improve it.

Cookies

We use three kinds of cookies:

  • Essential — keep your cart and checkout working, and remember your login. The site cannot function without these.
  • Analytics — help us see which pages are used and where people get stuck.
  • Marketing — measure the performance of our ads and show you relevant products.

You can block or delete cookies in your browser settings. Blocking essential cookies will break checkout.

Who we share it with

We share data only with the providers who help us run the shop: payment processors, shipping carriers, our email platform, and analytics providers. Each is bound by contract to use your data only for that purpose. We never sell your personal information.

We may also disclose information where we are legally required to, or to protect our rights.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Have inaccurate information corrected.
  • Ask us to delete your information.
  • Receive your information in a portable format.
  • Object to or withdraw consent for marketing at any time.

Children

Our site is not intended for anyone under 18, and we do not knowingly collect their personal information.

International transfers

We may store or process your information in countries outside your own. Where we do, we put contractual safeguards in place to protect it.

Changes

We may update this policy from time to time. Material changes will be announced on this page.