Returns & Exchanges

We want you to keep the piece, not the box. If something isn’t right, here’s how it works.

The short version

  • 7 days to change your mind, from the day your order arrives.
  • Items must be unused, in original packaging, with all protective inserts.
  • Damaged in transit?​ Send us a photo within [48] hours and we replace it — you pay nothing, including shipping.
  • Refunds are issued to your original payment method within [5] business days of us receiving the return.

Returning an item

  1. Email us with your order number and the reason for the return.
  2. We’ll reply within one business day with a return authorisation and the correct return address.
  3. Pack the item in its original box and inserts. Porcelain that travels badly arrives broken, and we can’t refund what we can’t inspect.
  4. Ship it back and send us the tracking number.

Please don’t send anything back before you’ve heard from us — unauthorised returns may be refused.

Condition

Items must come back unused, unwashed, and in a resalable condition, with the original packaging and any tags. We inspect every return.

Refunds

Once your return arrives and passes inspection, we refund the item price to your original payment method within [5] business days. Your bank may take a few more days to show it.

Original shipping charges are refunded only if the item was faulty, damaged, or incorrect.

Exchanges

We don’t process direct exchanges, because stock moves quickly and we can’t hold a piece while a return is in transit. Instead:

  1. Return the original item for a refund.
  2. Place a new order for the piece you want.

If you’re worried about it selling out, email us first — we’ll tell you honestly how much stock is left.

Damaged, faulty, or wrong item

This is the one we take most seriously, because porcelain is fragile.

  • Email us within [48] hours of delivery.
  • Include your order number and photos of the item, the inner packaging, and the outer box.
  • Keep everything as it arrived until we’ve replied.

We’ll send a replacement where stock allows, or a full refund including shipping. You will not be asked to return the damaged piece unless we specifically request it.

Who pays for return shipping

  • Our fault — damaged, faulty, or wrong item: we cover it.
  • Change of mind — you cover it. We recommend a tracked, insured service, as we can’t refund a return that goes missing on the way back.

International orders

Import duties and taxes paid on the original order are not refundable, as they’re collected by your local customs authority. Return shipping and any duties on the way back are your responsibility unless the item was faulty.